Privacy Policy
Effective Date: 12/13/2023
Thank you for choosing PetalsPalace! This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website petalspalace.com, place orders, or interact with our services. By using our website and services, you agree to the terms outlined in this policy.
1. Information We Collect:
a. Personal Information: When you make a purchase or create an account, we may collect personal information such as your name, email address, shipping address, and phone number.
b. Payment Information: We collect payment information when you make a purchase, including credit card details. However, we do not store this information on our servers. All payment transactions are securely processed by trusted third-party payment processors.
c. Communications: We may collect information from your communications with us, including emails and customer support inquiries.
d. Website Usage: We use cookies and similar technologies to collect information about your browsing behavior on our website. This helps us improve your user experience and provide personalized content.
2. How We Use Your Information:
a. Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
b. Marketing: With your consent, we may send you promotional emails about our products, services, and special offers. You can opt-out of these communications at any time.
c. Website Improvement: We analyze website usage data to enhance our website's functionality, content, and user experience.
3. Information Sharing:
a. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders.
b. Legal Compliance: We may disclose your information to comply with legal obligations, enforce our policies, or respond to legal requests.
4. Your Choices:
a. Account Information: You can update your account information by logging into your account on our website.
b. Marketing Communications: You can opt-out of receiving marketing communications by following the instructions provided in our emails or by contacting us at support@petalspalace.com.
5. Security:
We take appropriate measures to protect your personal information, but no online transmission or storage is completely secure. We encourage you to take precautions to protect your personal information.
6. Contact Us:
If you have any questions or concerns about our Privacy Policy, please contact us at:
Email: legal@petalspalace.com
Phone: +254757227997
7. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. The effective date at the top of the page indicates the latest revision. Please review this page periodically for any changes.
Thank you for trusting PetalsPalace with your personal information. We are committed to safeguarding your privacy and providing a secure online shopping experience.
