Shipping and Delivery Policy
Effective Date: 12/13/2023
Welcome to PetalsPalace! Our Shipping and Delivery Policy outlines the terms and conditions related to the shipment and delivery of products purchased on our website, petalspalace.com. Please read this policy carefully before placing an order.
1. Shipping Destinations:
We are delighted to offer global shipping. Whether you are located locally in Nairobi, Kenya, or anywhere else in the world, we are committed to delivering our products to your doorstep.
2. Processing Time:
a. Order Processing: Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and public holidays.
b. Custom Orders: For custom or made-to-order items, processing times may vary. Please refer to the product description or contact our customer support for more information.
3. Shipping Methods:
a. Domestic Shipping (Kenya): Domestic orders within Nairobi, Kenya, are shipped via local courier services. Delivery times may vary depending on the destination within Kenya.
b. International Shipping: International orders are shipped using reliable international carriers. Shipping times vary based on the destination and selected shipping method.
4. Shipping Costs:
Shipping costs are calculated at checkout based on the destination, weight, and dimensions of the products in your order. You will be able to review the shipping costs before completing your purchase.
5. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the progress of your shipment and estimate the delivery date.
6. Customs and Duties:
For international orders, please note that customs and import duties may be applied by the destination country. The recipient is responsible for paying these charges. PetalsPalace is not responsible for any delays or additional costs caused by customs.
7. Delivery Time:
a. Domestic Delivery: Domestic deliveries within Nairobi, Kenya, typically take 2-5 business days. For other Kenyan regions, delivery times may vary.
b. International Delivery: International delivery times vary depending on the destination and the selected shipping method. Please refer to the estimated delivery times provided during checkout.
8. Delivery Issues:
If you encounter any issues with your delivery, please contact our customer support team at support@petalspalace.com. We will assist you in resolving any problems or concerns.
9. Changes to the Shipping and Delivery Policy:
We may update this Shipping and Delivery Policy from time to time. The effective date at the top of the page indicates the latest revision. Please review this policy periodically for any changes.
For further inquiries or assistance, please contact us at:
Email: support@petalspalace.com
Phone: +254757227997
Thank you for choosing PetalsPalace. We appreciate your trust and hope you enjoy our beautiful products!
